1. Information We Collect

We may collect the following types of personal information:

• Information you provide: This includes but is not limited to your name, address, phone number, email address, society name, flat number, bank details, details of family members, details of tenants (if any), any information available with the Society, and any other detail provided by you when you register or use our services.

• Automatically collected data: We collect technical information about your device and usage to improve our services — including your device type, operating system, log data, usage patterns, etc. We use analytics tools to help understand how you interact with our Platform. Log data includes your IP address, browser type and settings, date and time of your request, and how you interacted with the Site.

• Cookies and similar technologies: We use cookies (small text files stored on your device) and similar technologies to enhance your experience by remembering your preferences, analysing website traffic, and personalizing content. These may include session cookies, persistent cookies, and analytics cookies. You can manage your cookie preferences through your browser settings. We do not store personally identifiable information in cookies.

• Sensitive Information — Bank account information: If you provide your bank account information for recurring payments, it will be processed in accordance with the guidelines issued by the Reserve Bank of India and other existing Banking laws in India, with your explicit consent, solely for the purpose of facilitating those payments.

• Sensitive Information — Biometric Data: If our Platform uses biometric authentication for access control, we will collect and process this data only with your explicit consent and in strict accordance with applicable laws. This data will be used solely for secure access control to your community and protected with robust security measures.

2. How We Use Your Information

• Providing and managing the services you request, including products such as visitor management, communication, and billing.

• Improving user experience and platform performance through analysis of usage data, including A/B testing.

• Communicating with you about updates, changes, or issues, including service updates and policy changes.

• Verifying your identity and maintaining security to prevent unauthorized access.

• Complying with legal and regulatory requirements under applicable laws and regulations.

• Preventing fraud, misuse, or illegal activity by monitoring usage patterns.

• Providing customer support, troubleshooting issues, and responding to your requests and feedback.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity with similar privacy protections maintained.

3. Sharing of Information

We only share your information in the following limited circumstances:

• With service partners: Trusted partners who assist in delivering specific products (e.g., SMS, email providers, payment processors) under strict confidentiality agreements.

• With advertising partners: Anonymized or pseudonymized data may be shared to show you relevant advertisements. Where possible, controls over ad preferences will be provided.

• With law enforcement: We may disclose information to statutory and judicial bodies or governmental authorities when legally obligated or when necessary to protect rights, safety, or investigate fraud.

• With affiliates or during business transfers: Information may be shared with affiliates or as part of a merger, acquisition, or sale of our business or assets.

4. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, disclosure, alteration, or destruction — including encryption, access controls, firewalls, and regular security audits. However, no method of transmission over the internet is 100% secure. Users are advised to use the Platform at their own risk. In the event of a data breach likely to result in a high risk to your rights and freedoms, we will notify you and the relevant regulatory authorities promptly and take appropriate steps to minimize the impact.

5. Data Retention

We will retain your personal data only for as long as it is reasonably necessary to provide our Services, fulfil the purposes outlined in this Privacy Policy, or as required by law (e.g. for tax, legal, accounting, or record keeping purposes), whichever is the longer. When your personal data is no longer needed, we will securely delete or anonymize it. If you wish to delete or deactivate your account, please contact us at support@sosatify.com. We may also retain anonymized data for analytical purposes.

6. Your Rights

Under applicable Indian laws, you have certain rights regarding your personal information:

• Right to withdraw consent: You may withdraw your consent to the collection, use, and disclosure of your personal information at any time by contacting us at support@sosatify.com. Please note that withdrawing consent may affect our ability to provide certain Services.

• Right to correction or rectification: You may request corrections or updates to your personal information if it is inaccurate or incomplete — through your account settings or by contacting us at support@sosatify.com.

• Right to access: You may request a copy of the personal information we hold about you by contacting us at support@sosatify.com. We may require identity verification before providing access.

We will respond to your requests within the timeframes specified under applicable law.

Grievance Officer
Email: support@sosatify.com

7. Children's Privacy

This App is generally intended for use by adults within communities. We do not knowingly collect Personal Data from individuals under 18. In accordance with the Digital Personal Data Protection Act, 2023 (India), individuals under 18 years of age are minors, and their personal data requires specific protections. If we become aware that we have collected personal data from an individual under the age of 18 without verifiable parental consent, we will take immediate steps to delete it. If you are a parent or guardian and believe your child has provided personal data without your consent, please contact us at support@sosatify.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the "Last Updated" date at the top will be revised. For significant changes that materially affect your privacy rights, we may also notify you via email or an in-app notification. We encourage you to review this policy periodically.

9. Opt-Out

You can opt out of receiving promotional emails or messages from us by using the unsubscribe link in our communications or by contacting us at support@sosatify.com. Please note that even after opting out of promotional communications, we may still send you important transactional or administrative messages related to your account and the Services.

10. Contact Us

If you have any questions, concerns, grievances, or requests regarding this Privacy Policy or your data, please contact our Grievance Officer:

Email: support@sosatify.com

This Privacy Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.